Shipping

Enjoy FREE DELIVERY!

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All orders from The Heart's Mystery are meticulously packed and shipped from our base in Southampton, United Kingdom. We strive to process orders within 2 business days, excluding UK bank holidays. However, during peak periods such as seasonal events, promotional sales, or unforeseen circumstances like adverse weather conditions, processing times may be extended. In such cases, we will opt for the best available alternative service.

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Orders placed after 12pm are processed the next business day.

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Our shipping method of choice is EVRI for fast and secure delivery. Below are the details of our delivery options:

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EVRI STANDARD

• Delivery within 2-4 working days.

• This is a tracked service; a tracking number will be provided in your shipping confirmation email.

•  Information will be available online at https://www.evri.com/track-a-parcel for you to track your order.

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Frequently Asked Questions

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When will my order ship?

We aim to process and ship orders from Southampton, UK within 2 business days.

Peak periods and external factors may affect this timeline, but we will always communicate any delays.

 

How do I track my order?

As soon as your order ships, you will receive an email with tracking information.

If you haven't received a shipping confirmation and want to check the status of your order, please email

hayley@theheartsmystery.com with your name and order number.

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Do you ship internationally?

No, we do not ship internationally.