top of page

Shipping

Enjoy FREE DELIVERY!

At The Heart's Mystery, all orders are meticulously packed and shipped from our base in Southampton, United Kingdom. We aim to provide a smooth and efficient shipping experience for our customers.

​

1. Order Processing

  • We strive to process all orders within 2 business days, excluding UK bank holidays.

  • Orders placed after 12pm will be processed the next business day.

  • During peak periods, such as seasonal events, promotional sales, or unforeseen circumstances (e.g., adverse weather conditions), processing times may be extended. In such cases, we will choose the best available alternative service.

​

2. Shipping Method

  • Our preferred shipping method is EVRI for fast and secure delivery.

​

Delivery Options:

  • EVRI STANDARD: Delivery within 2-4 working days.

    • This is a tracked service; you will receive a tracking number in your shipping confirmation email.

    • You can track your order online at EVRI Track a Parcel.

​

 

Frequently Asked Questions (FAQs)

​

When will my order ship?

  • We aim to process and ship orders from Southampton, UK, within 2 business days. Please note that peak periods and external factors may affect this timeline, but we will always communicate any delays.

​

How do I track my order?

  • Once your order ships, you will receive an email with tracking information. If you haven't received a shipping confirmation and wish to check the status of your order, please contact me at:

  • ​

Do you ship internationally?

  • No, we do not currently ship internationally. All orders are shipped within the United Kingdom only.

bottom of page