Shipping

At The Heart's Mystery, we pride ourselves on providing a smooth and efficient shopping experience. All orders are carefully packed and shipped from our base in Southampton, United Kingdom. We offer FREE delivery on all orders!

1. Order Processing

We aim to process all orders within 2 business days, excluding UK bank holidays.

Orders placed after 12pm will be processed the next business day.
During peak periods (e.g., seasonal events, promotional sales) or due to unforeseen circumstances (e.g., adverse weather conditions), processing times may be extended. In such cases, we will select the best available alternative shipping service.

We will notify you if there are any significant delays in processing or shipping your order.

2. Shipping Method

We currently use Royal Mail Tracked 48 for all UK deliveries. This is a reliable and secure tracked service that ensures your order arrives safely.

Delivery Options:

Royal Mail Tracked 48: Delivery within 2-3 working days from dispatch.

You will receive a tracking number in your shipping confirmation email. This allows you to track your parcel via the Royal Mail website or their Track & Trace service.

3. Delivery Areas

UK Only: Currently, we only offer shipping within the United Kingdom. Unfortunately, we do not ship internationally at this time.

4. Frequently Asked Questions (FAQs)

When will my order ship?

We process and ship all orders from Southampton, UK, within 2 business days. Please note that during peak times or due to external factors (such as weather), this timeframe may be extended. We will inform you of any delays.

How can I track my order?

Once your order has shipped, you will receive an email with tracking information. If you haven't received your shipping confirmation email or have questions regarding the status of your order, please contact us at:
Email: hayley@theheartsmystery.com
Please include your name and order number for reference.

Do you ship internationally?

At present, we only ship within the United Kingdom. We do not currently offer international shipping.

5. Customer Satisfaction

If there are any issues with your order, such as damages or delays, please contact us immediately at hayley@theheartsmystery.com, and we will resolve the issue as quickly as possible.