Shipping
All physical products purchased from The Heart’s Mystery are dispatched from the United Kingdom.
Shipping is available to UK addresses only and is provided free of charge on all orders.
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1. Order Processing
Orders are usually processed within 2 business days, excluding weekends and UK bank holidays.
Orders placed after 12pm are typically processed on the next business day.
During busy periods or unforeseen circumstances (such as seasonal demand or adverse weather), processing times may be slightly extended. If there is a significant delay, you will be notified by email.
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2. Shipping Method & Delivery Times
All orders are sent using Royal Mail Tracked 48.
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Estimated delivery time is 2–3 working days from dispatch
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A tracking number will be provided once your order has been dispatched
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Delivery times are estimates and are not guaranteed
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3. Delivery Area
Delivery is available within the United Kingdom only.
International shipping is not offered.
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4. Customer Responsibilities
Please ensure your delivery address is accurate and complete at checkout.
If an incorrect or incomplete address is provided and this results in delivery issues, I may be unable to offer a replacement or refund.
If delivery is attempted while you are unavailable, please follow Royal Mail’s instructions to rearrange delivery or collect your parcel.
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5. Delivery Issues & Responsibility
I am responsible for ensuring your order reaches you safely.
If your parcel is delayed, lost, or damaged in transit, please contact me so I can investigate the issue with Royal Mail and arrange a replacement or refund where appropriate, in line with your statutory consumer rights.
Delivery times may be affected by factors outside my control, such as postal delays, strikes, or severe weather.
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6. Problems With Your Order
If your order arrives damaged, is delayed beyond a reasonable timeframe, or appears to be missing, please contact:
Please include your order number and details of the issue so it can be resolved as quickly as possible.
For information on returns or refunds, please refer to the Returns Policy.
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Last Amended 3 February 2026